Privacy Policy

PrepWise ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our educational platform.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

• Email address: Used for account identification and communication
• Password: Stored in encrypted form for account security
• Account creation date: For service analytics

1.2 Usage Data

To provide and improve our service, we collect:

• Generated question sets and saved content
• Topics and subjects selected
• Difficulty levels chosen
• Number of questions generated
• Download and export activity
• Feature usage patterns

1.3 Technical Data

We automatically collect:

• Browser type and version
• Device type and operating system
• IP address (for security and analytics)
• Pages visited and time spent on platform
• Referral source
• Session information

1.4 Cookies and Similar Technologies

We use cookies for:

• Authentication: Keeping you logged in
• Session management: Maintaining your session state
• Analytics: Understanding how you use PrepWise
• Preferences: Remembering your settings

2. How We Use Your Information

We use collected information to:

• Provide the Service: Generate questions, save sets, enable downloads
• Authenticate users: Verify identity and secure accounts
• Improve platform: Analyze usage patterns and fix bugs
• Send notifications: Service updates, feature announcements
• Process payments: Handle subscriptions and billing
• Provide support: Respond to inquiries and troubleshoot issues
• Prevent abuse: Detect fraud, spam, and unauthorized access
• Comply with legal obligations: As required by law

3. Data Storage & Security

3.1 Where We Store Data

Your data is stored on secure cloud servers provided by trusted hosting services. Data is stored in:

• Encrypted databases for account information
• Secure file storage for generated content
• Distributed systems for reliability and performance

3.2 Security Measures

We implement industry-standard security measures:

• Encryption in transit (HTTPS/SSL)
• Encrypted password storage (hashing)
• Regular security audits and updates
• Access controls and authentication
• Monitoring for suspicious activity

4. Third-Party Services

PrepWise uses third-party services to provide functionality:

4.1 Analytics (Google Analytics)

• Used to understand user behavior and improve service
• Collects anonymized usage data
• Subject to Google's privacy policy

4.2 Payment Processing (Stripe)

• Handles all payment transactions securely
• We do NOT store credit card information
• Subject to Stripe's privacy policy

4.3 Cloud Hosting

• Secure infrastructure for platform operation
• Data stored in compliant data centers
• Subject to hosting provider's security standards

4.4 AI Services (Anthropic Claude API)

• Used to generate questions and content
• Question prompts are sent to the API
• Subject to Anthropic's privacy and data policies

5. Data Retention

We retain your information as follows:

• Active accounts: Indefinitely while account is active
• Deleted accounts: 30 days after deletion request
• Generated content: Until account deletion or user request
• Analytics data: 26 months (Google Analytics standard)
• Legal requirements: Longer if required by law

6. Your Rights & Choices

6.1 Access Your Data

You have the right to:

• Request a copy of your personal data
• View all saved question sets in your account
• Request information about data we hold about you

6.2 Correct Your Data

You can:

• Update your email address in account settings
• Correct any inaccurate personal information

6.3 Delete Your Data

You have the right to:

• Delete your account at any time
• Request deletion of specific data
• Have your data removed from our systems

To exercise these rights, contact us at: privacy@prepwise.com

6.4 Cookie Management

You can control cookies through your browser settings:

• Block all cookies (may affect functionality)
• Accept only first-party cookies
• Clear cookies at any time

7. Children's Privacy

PrepWise is intended for use by teachers, tutors, and educational institutions. While students may use generated materials, we do not knowingly collect personal information from children under 13 without parental consent.

If you believe a child under 13 has provided us with personal information, please contact us immediately at: privacy@prepwise.com

8. International Data Transfers

Your data may be processed in countries other than your own. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in compliance with this Privacy Policy.

9. Marketing Communications

We may send you:

• Product updates and new features
• Educational content and tips
• Service announcements

You can opt out of marketing emails at any time by:

• Clicking "unsubscribe" in any email
• Contacting support
• Updating preferences in account settings

Note: You cannot opt out of service-related communications (security alerts, payment confirmations, etc.).

10. Data Breaches

In the event of a data breach affecting your personal information:

• We will notify you within 72 hours of discovery
• We will inform relevant authorities as required by law
• We will provide details about the breach and steps we're taking
• We will recommend actions you should take to protect yourself

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective:

• Immediately for non-material changes
• 30 days after notice for material changes

We will notify you of changes via:

• Email to your registered address
• Notice on the platform
• Updated "Last Updated" date on this page

Continued use after changes constitutes acceptance of the updated policy.

12. Legal Basis for Processing (GDPR)

For users in the EU/EEA, we process your data under the following legal bases:

• Contract: To provide the service you've signed up for
• Legitimate interests: To improve our service and prevent fraud
• Consent: For marketing communications (opt-in)
• Legal obligations: To comply with applicable laws

13. Your California Privacy Rights (CCPA)

California residents have additional rights:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising rights

Note: PrepWise does NOT sell personal information.

14. Contact Information

For privacy-related questions, concerns, or requests:

Privacy Officer: privacy@prepwise.com

General Support: support@prepwise.com

Data Deletion Requests: privacy@prepwise.com

We will respond to all legitimate requests within 30 days.